Shipping policy

Ramsoy.fi – Baling Wire EU Oy

1. Delivery area

We deliver products throughout Finland.

Any delivery restrictions, for example to hard-to-reach areas, will be communicated to the customer before the order is confirmed.

2. Order processing

Orders are normally processed within 1–3 working days of order confirmation.

Orders are processed on working days, excluding weekends and Finnish public holidays.

We will inform the customer of any exceptions as soon as possible.

3. Delivery time

Estimated transit time is usually 3–10 working days depending on the delivery address and shipping service.

Order processing time and transit time are separate, so the estimated total delivery time is normally about 4–13 working days from order confirmation.

Delivery times are estimates. If delivery is substantially delayed, we will contact the customer.

The consumer's statutory rights regarding delivery delays remain in force.

4. Shipping costs

Orders over €250: Free delivery within Finland.
Orders of €250 or less: Shipping costs are calculated and shown at checkout before the order is confirmed.

Free delivery applies to deliveries within the online store's normal delivery area in Finland.

Any special transport and associated additional costs will be communicated to the customer before the order is placed.

5. Product packaging

Products are packed carefully to prevent transport damage.

Wall panels are sold individually in our online store, and the order is delivered according to the number of panels selected by the customer.

Panels may be packed in several boxes or packages for transport, depending on product size and quantity ordered.

The number of packages does not affect the total number of panels ordered.

6. Receiving deliveries and transport damage

We recommend checking the delivery and packaging condition as soon as possible after receipt.

If you notice transport damage, contact our customer service at social@ramsoy.fi.

If possible, provide the order number, a description of the damage, and photos of the product and packaging.

Reporting transport damage promptly helps resolve the matter, but a delay in reporting does not automatically remove the consumer's statutory rights.

7. Defective or incorrect products

If the product you receive is defective, damaged or different from your order, contact our customer service within a reasonable time after discovering the defect.

Complaints about defective products are handled in accordance with Finnish consumer protection legislation.

Under the law, depending on the circumstances, the consumer may demand, for example, repair, replacement, a price reduction or cancellation of the purchase.

The necessary costs of remedying the defect are borne by the seller in accordance with the law.